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Thank you for choosing Medical Services and Counseling and Psychiatric Services (CAPS) for your health care. You or your legal representative have entered into a cooperative partnership with our health care providers and staff. As you interact with each other in the partnership, there are rights that you have and responsibilities for you to fulfill.

You have the Right to:

• Receive considerate, respectful, age-appropriate, and private care in accordance with your needs that maintains your dignity and incorporates your values and beliefs regardless of your race, color, religion, national origin, age, sex, sexual orientation, gender identity, expression, or disability.
• To the degree it is known, receive complete information about your diagnosis, evaluation, treatment options and alternatives, risks, and prognosis.
• Get information about your care in a way that you can understand, including interpretation services as needed.
• Have family members, friends, or other individuals present or involved in your care, when you choose.
• Make choices and participate in decisions regarding your healthcare, treatment plan, and enrollment in research or experimental programs except when such participation is contraindicated.
• Change providers if other qualified providers are available.
• Know the name and professional status of those with whom you interact.
• Expect effective communication that maintains privacy.
• Withdraw consent for treatment except as provided by law.
• Expect reasonable coordination of care between providers, as well as for referrals outside the facility.
• Expect personal privacy and confidentiality of your medical record and billing information to the extent provided by law and outlined in the Notice of Privacy Practices.
• Access your medical record for review.
• Expect a safe and secure environment for yourself and your property while receiving care that is free from neglect or physical abuse.
• Request an estimate of charges prior to receiving non-emergent care.
• Request an explanation of all billing charges, payment policies, and billing procedures.
• Expect a timely resolution of your health care and/or billing concerns.
• Receive disclosure as to whether referrals are to entities in which Medical Services or CAPS have a financial interest.
• Create an advance directive and have your care providers comply with advance directives when they are valid, apparent, and available. An advance directive is a legal document that allows you to give directions about future medical care or to direct another person to make medical decisions for you if you cannot make decisions yourself. You have the right to be informed when an advance directive cannot be followed. For more information visit: Advance care planning for patients and families | Colorado Department of Public Health and Environment
• Submit a complaint, grievance, concern, or feedback regarding treatment or care without fear of reprisal or discrimination by speaking directly with a staff member or calling 303-492-5101. A complaint may be filed with the Department of Regulatory Agencies at 303-894-7855.

You have the Responsibility to:

• Behave respectfully toward all health care professionals and staff, as well as other patients and visitors.
• Provide accurate and complete information to the best of your abilities about your health, any medications taken including over-the-counter products and dietary supplements, and allergies or sensitivities.
• Inform your provider and give a copy of any advance directive, including living will, medical power of attorney, or other directive that could affect your care.
• Ask questions about anything not understood.
• Report promptly to your provider any worsening conditions or any unexpected reaction to a medication.
• Participate with your provider in deciding on your plan of care and follow the agreed upon treatment plan prescribed by your provider.
• Accept the consequences for refusing treatment or for not following the treatment plan.
• Provide a responsible adult to provide transportation home and remain with you, as directed by your provider.
• Use prescriptions given to you only for yourself.
• Know what your insurance or health plan covers.
• Pay bills promptly and accept personal financial responsibility for any charges not covered by insurance.
• Keep appointments and, when necessary, follow the cancellation policy.
• Adhere to university and Health and Well-Being policies.